An apartment booking cancellation policy is a rules written in a builder’s application form or booking contract that tells you how much money you get back, how much money the builder cuts as a cancellation fee, and how long the refund takes if you cancel your flat booking before taking official possession. When a buyer decides to cancel a booking—whether in new projects like Brigade Granada or during construction—the builder keeps a small part of the token money as a service charge and returns the remaining amount to the buyer's bank account within a set time, usually within 30 to 45 working days.
When you choose a house you like, you pay a small starting amount called token money or a booking fee. Paying this money means the builder reserves that specific flat for you and stops showing it to other buyers.
A cancellation policy protects both sides:
How much money the builder deducts depends mostly on when you tell them you want to cancel:
| Buying Stage | What Usually Happens | Typical Money Deducted |
|---|---|---|
| Pre-Launch / Expression of Interest (EOI) | You cancel before the builder gives you an official flat number or allotment letter. | Very low or zero deduction (100% money back in most cases). |
| Within 10 Days of Booking | You cancel right after booking, before signing the big agreement. | Around 25% of the initial booking token money is kept as an admin fee. |
| After Allotment Letter | You cancel after receiving the paper that officially gives you the flat. | The builder may keep the initial booking amount or up to 10% of the flat price. |
| After Sale Agreement Registration | You cancel after registering the sale contract with the government. | Follows government rules; government taxes like stamp duty cannot be refunded. |
Understanding how rules work becomes much simpler when we look at real projects in big cities like Bengaluru. Take Brigade Granada, a popular residential community project by the Brigade Group.
If a family decides to book a flat here, the cancellation terms generally follow these simple steps:
If you need to cancel a home booking due to personal reasons or financial changes, follow these straightforward steps:
India has a buyer protection law called RERA (Real Estate Regulation and Development Act). Here is what it says about cancellations:
Yes, you can get a full refund if you cancel during the initial pre-launch stage before getting an allotment letter, or if the builder fails to complete the project on time as per RERA rules.
It depends on when you cancel. It can be a small portion of your token money (like 25% if canceled within 10 days) or up to 10% of the total flat cost if canceled after signing the main sale agreement.
Most well-known builders return your money within 30 to 45 working days after receiving your written cancellation letter and original receipts.
No. GST, stamp duty, and registration fees go directly to the government, so builders cannot refund these amounts once they are paid.
If your home loan application gets turned down, inform your builder immediately. While loan rejection does not automatically mean zero deduction, many builders lower their cancellation charges if you show them a formal loan rejection letter from the bank.
Yes, most builders allow you to transfer the booking to close family members like a spouse, parents, or children without big fees. Transferring to an outside buyer requires permission from the builder and may involve a small transfer fee.
For projects like Brigade Granada, if you cancel during the early booking window, you lose only a tiny administrative fee. If you cancel later after receiving the allotment letter, standard builder contract rules apply, and the rest of your money is sent back to your bank account within the standard company timeline.
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